Last updated: November 14, 2026
Our products are digital files delivered instantly, so they cannot be “returned”. Because of that, refunds work as described below. We want you to be happy with your purchase, so please reach out before anything else.
7-day money-back guarantee
You are entitled to a full refund within 7 days of purchase if:
- the Product does not work as described on its product page, and
- our support could not fix the problem after you contacted us with the details (server build, other resources in the same location, screenshots or logs).
You are also entitled to a refund if you were charged twice for the same order, or if you did not receive access to your download and we could not restore it.
When refunds are not available
- You changed your mind after downloading the files.
- You bought the wrong product or a product you already own (contact us, we will usually help with an exchange).
- The issue is caused by other resources, custom edits or a server setup that does not meet the listed requirements.
- More than 7 days have passed since purchase.
- Your license was ended for breaking our Terms of Service (for example, sharing or reselling the files).
Right of withdrawal (EU/UK customers)
At checkout you ask us to deliver the digital content immediately and acknowledge that you lose your statutory right of withdrawal once the download is made available. This does not affect our 7-day money-back guarantee above or your rights if a Product is faulty.
How to request a refund
- Contact us on Discord or by e-mail at support@lockedmods.com with your order number and a description of the problem.
- We will try to fix the issue first. If we cannot, we approve the refund.
- Refunds go back to the original payment method. Depending on your bank they can take 5 to 10 business days to appear.
When a refund is issued, your license and download access for that Product end, and you must delete the files.